Coupled by using a person-helpful interface, these abilities enable consumers reveal the designs hidden of their info and determine significant mission intelligence.
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Through the Elasticsearch Company Console: Visit the Support web page or select the support icon, that looks like a everyday living preserver, on any web page while in the console. Contact us by e-mail: [email protected]
Get in contact Why Instaclustr Unmatched working experience Our support group has substantial knowledge of Elasticsearch’s specialized facts and operational nuances. Our managed service pedigree and broad buyer foundation makes certain that we hold the expertise to suit any client natural environment. It’s what we do each day On a daily basis, we produce mission essential, higher performance, and normally-on info methods for our consumers. Our company is focused on the operational overall performance of Elasticsearch and complementary open resource data layer technologies. Committed workforce Elasticsearch support group is produced up of devoted engineers and Elasticsearch gurus with in depth operational practical experience. We've got the opportunity to aid keep your clusters functioning proficiently and proficiently under several circumstances and use cases Unmatched practical experience Our support group has considerable knowledge of Elasticsearch’s complex details and operational nuances.
When you have any complex concerns that aren't for our Support group, hop on our Elastic community discussion boards and get solutions in the professionals inside the community, including people today from Elastic.
We can provide support regardless of whether your atmosphere is on-prem or within the cloud. Get hold of our staff to discuss your precise infrastructure and specifications, which includes SLAs and protection demands.
Discuss your distinct specifications Any time you enter a support contract with Instaclustr, you can be leveraging a lot more than three hundred million node hours of administration and support knowledge with open resource technologies, such as the Open Distro of Elasticsearch.
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In search of emergency Elasticsearch support? Are you currently getting operational problems together with your self-managed Elasticsearch cluster in manufacturing atmosphere?
If you are a new consumer who just signed up for Elasticsearch Service, it will take several several hours in your Support Portal use of be put in place. For those who have concerns, get to out to us at Elasticsearch support [email protected].
Explain the trouble. Contain any relevant facts, which include error messages you encountered, dates and times when the condition happened, or anything you believe could possibly be beneficial.
Our support web pages have been presented in English, to translate to your desired language you can use the designed-in translate function in Chrome or Firefox.
Support is supplied by e mail or from the Elastic Support Portal. The most crucial focus of support is to be sure your Elasticsearch Support deployment demonstrates a inexperienced position and is offered. There is absolutely no assured initial or ongoing reaction time, but we do try to engage on each challenge within three small business times.
To find out more, check High quality Support Products and services Plan. If you are on a typical membership, and you simply have an interest in upgrading your support level, please Get hold of us. We also suggest that you choose to examine our best procedures manual for getting the most out of the support working experience:
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Being an Elasticsearch Assistance buyer, you'll receive an e mail with Guidance how to log in for the Support Portal, where you can observe both equally existing and archived cases.
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