Elasticsearch, Logstash, and Kibana appreciate the advantage of getting lively and handy communities. You've our assurance of high-excellent support and single supply of real truth being an Elasticsearch Provider shopper, however the Elastic Neighborhood can also be a handy useful resource to suit your needs whenever you have to have it.
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If you're employing a distribution listing as your registered e-mail, you can also register a second e-mail deal with with us. Just open a circumstance to let us know the name and e-mail tackle you desire to to get extra.
Dedicated Elasticsearch professional support Elasticsearch support when and in which you require it As with our other offerings, if you have to manage your Elasticsearch cluster yourself, we could continue to offer you the 24x7x365 specialist support available inside our managed featuring.
Include things like the deployment ID that you might want help with, particularly when you've a number of deployments. You'll find the deployment ID within the overview webpage on your cluster during the Elastic Cloud Console.
If you are on an Elasticsearch Support Normal subscription and also you are interested in going to Gold or Platinum support, please Get hold of us. We also endorse that you study our greatest practices guidebook for receiving the most out of your respective support expertise:
We can provide support whether your setting is on-prem or inside the cloud. Get hold of our crew to discuss your unique infrastructure and specifications, which includes SLAs and safety needs.
For those who have any technical concerns that are not for our Support staff, hop on our Elastic Neighborhood boards and obtain answers with the experts from the Group, including persons from Elastic.
When you Get in touch with us by e mail, make sure you use the e-mail address that you just registered with, to make sure that we will help you far more promptly.
If you only signed up for just a demo, you don't get use of the Support Portal until finally you subscribe. As an alternative, you can ask for help utilizing the other methods in-depth In this particular doc.
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By electronic mail: [email protected]. When you Speak to us by electronic mail, make sure you use the email tackle that you simply registered with, so that we will help you more promptly. If you're utilizing a distribution checklist as Elasticsearch support your registered email, You may as well register a 2nd e-mail tackle with us.
Explain the problem. Contain any relevant facts, together with mistake messages you encountered, dates and instances when the problem occurred, or anything else you're thinking that could possibly be beneficial.
Our support web pages have already been delivered in English, to translate to your desired language You should use the created-in translate function in Chrome or Firefox.
Support is furnished by email or in the Elastic Support Portal. The most crucial aim of support is to ensure your Elasticsearch Services deployment reveals a inexperienced standing and is on the market. There is not any confirmed First or ongoing response time, but we do try to engage on each and every problem in just a few organization times.
To learn more, check Premium Support Services Plan. When you are on a typical membership, therefore you are interested in upgrading your support level, make sure you contact us. We also advise that you choose to study our best tactics tutorial for obtaining the most out of the support working experience:
Lots of people sell support after which you can don’t walk the walk. Like a pure open up resource firm, we can easily only differentiate on price and support, and we care deeply about retaining superior support and resolving our customers’ issues speedily.
Being an Elasticsearch Support buyer, you will receive an electronic mail with instructions the way to log in towards the Support Portal, in which you can monitor both equally present-day and archived conditions.
Just open a scenario to let us know the identify and electronic mail handle you prefer to to generally be included. When opening a scenario, There are many stuff you can do to acquire assist quicker: