Elasticsearch, Logstash, and Kibana appreciate the good thing about having vivid and handy communities. You may have our assurance of substantial-top quality support and single supply of truth being an Elasticsearch Support consumer, although the Elastic community will also be a handy useful resource for you personally whenever you need it.
When you are in cost-free trial, you also are eligible to find the Elasticsearch Provider Conventional amount support for so long as the demo is active.
The main aim of support is to be sure your deployment displays a environmentally friendly standing and is available. There is absolutely no guaranteed initial or ongoing reaction time, but we do strive to interact on each challenge in just 3 business days.
From the Elasticsearch Services Console: Visit the Support page or decide on the support icon, that looks just like a everyday living preserver, on any web page while in the console. Get in touch with us by e mail: [email protected]
Incorporate the deployment ID that you want assist with, especially if you have got several deployments. You will discover the deployment ID about the overview website page on your cluster from the Elastic Cloud Console.
If you have any specialized inquiries that aren't for our Support workforce, hop on our Elastic Group boards and obtain solutions from your professionals inside the Local community, together with individuals from Elastic.
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Describe the challenge. Include things like any applicable particulars, like mistake messages you encountered, dates and periods when the condition happened, or the rest you believe might be valuable.
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With the discharge of the new Support Portal, even When you've got an present account, you may be prompted to update your password.
Contain the deployment ID you want assist with, especially if you have got quite a few deployments. The deployment ID can be found on the overview webpage on your cluster during the Elasticsearch Assistance Console.
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