Elasticsearch, Logstash, and Kibana appreciate the good thing about acquiring lively and useful communities. You may have our assurance of superior-excellent support and solitary supply of fact as an Elasticsearch Assistance client, nevertheless the Elastic Neighborhood can be a helpful source for you everytime you need to have it.
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The key aim of support is to be sure your deployment shows a inexperienced standing and is accessible. There is no assured Original or ongoing response time, but we do attempt to engage on just about every problem within just three enterprise days.
Focused Elasticsearch specialist support Elasticsearch support when and in which you require it Just like our other offerings, if you need to handle your Elasticsearch cluster by yourself, we can easily nonetheless offer you the 24x7x365 qualified support obtainable within our managed featuring.
Get in contact Why Instaclustr Unmatched working experience Our support group has comprehensive expertise in Elasticsearch’s technological particulars and operational nuances. Our managed support pedigree and wide consumer base makes sure that we contain the experience to fit any client natural environment. It’s what we do daily On a regular basis, we supply mission significant, high overall performance, and normally-on facts answers for our buyers. Our corporation is focused on the operational functionality of Elasticsearch and complementary open up resource data layer technologies. Dedicated group Elasticsearch support staff is built up of focused engineers and Elasticsearch professionals with comprehensive operational working experience. We have the ability to aid keep your clusters functioning efficiently and efficiently less than several ailments and use circumstances Unmatched knowledge Our support team has extensive knowledge of Elasticsearch’s technical aspects and operational nuances.
In case you are on an Elasticsearch Service Regular subscription and also you are interested in moving to Gold or Platinum support, please contact us. We also endorse that you simply go through our greatest practices guide for receiving the most out of your support working experience:
Our managed service pedigree and wide client foundation makes certain that we have the experience to fit any buyer ecosystem. It’s what we do day to day Daily, we supply mission essential, high general performance, and often-on knowledge remedies for our consumers. Our enterprise is focused on the operational efficiency of Elasticsearch and complementary open source facts layer technologies. Focused group Elasticsearch support group is made up of committed engineers and Elasticsearch industry experts with in depth operational working experience. We've got the chance to assist keep your clusters working successfully and efficiently beneath numerous disorders and use situations Spin up a cluster in minutes Absolutely free Demo
Discuss your particular demands Once you enter a support contract with Instaclustr, you will end up leveraging in excess of three hundred million node hrs of administration and support working experience with open up source systems, including the Open up Distro of Elasticsearch.
When you Make contact with us by electronic mail, remember to use the email deal with that you simply registered with, making sure that we can assist you more rapidly.
Describe the issue. Contain any appropriate aspects, including error messages you encountered, dates and occasions when the challenge transpired, or the rest you believe could possibly be practical.
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On the lookout for unexpected emergency Elasticsearch support? Are you currently possessing operational concerns with all your self-managed Elasticsearch cluster in output setting?
Should you be a new consumer who just signed up for Elasticsearch Assistance, it will take several hours to your Support Portal use of be set up. When you've got thoughts, access out to us at [email protected].
Describe the issue. Contain any relevant details, which includes mistake messages you encountered, dates and occasions when the condition occurred, or anything else you believe is likely to be helpful.
Elasticsearch, Logstash, and Kibana love the advantage of getting vivid and handy communities. You've got our assurance of superior-top quality support and single supply of truth as an Elastic Cloud person, nevertheless the Elastic Group may also be a practical resource in your case whenever you need to have it.
With the release of the new Support Portal, even When you've got an existing account, you will be prompted to update your password.
To learn more, Examine High quality Support Services Coverage. In case you are on a Standard membership, and also you have an interest in upgrading your support level, be sure to Make contact with us. We also recommend which you examine our best tactics tutorial for receiving the most out of your support expertise:
A number of people promote support and after that don’t stroll the wander. As being a pure open up resource organization, we can only differentiate on selling price and support, and we care deeply about protecting great support and fixing our clients’ issues speedily.
Being an Elasticsearch Service customer, you will receive an electronic mail with Guidance ways to log in to the Support Portal, in which you can monitor both of those current and archived cases.
Just open up a circumstance to allow us to know the title and electronic mail handle you desire to to get additional. When opening a situation, there are a few belongings you can perform to have support more quickly: