Coupled which has a person-helpful interface, these capabilities assist clients reveal the designs concealed within their information and identify critical mission intelligence.
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If you're employing a distribution list as your registered e-mail, you can also sign-up a next email deal with with us. Just open up a case to allow us to know the name and e-mail handle you want to to become included.
With the Elasticsearch Support Console: Go to the Support web page or pick the support icon, that appears just like a lifetime preserver, on any web page within the console. Call us by e mail: [email protected]
Include things like the deployment ID that you want assist with, particularly when you may have numerous deployments. You'll find the deployment ID within the overview page for your cluster during the Elastic Cloud Console.
If you're on an Elasticsearch Provider Standard membership and also you are interested in going to Gold or Platinum support, you should Get in touch with us. We also advise that you choose to study our best procedures manual for getting the most out of the support practical experience:
We can provide support regardless of whether your ecosystem is on-prem or in the cloud. Contact our team to discuss your precise infrastructure and specifications, together with SLAs and security needs.
Discuss your distinct requirements After you enter a support agreement with Instaclustr, you're going to be leveraging much more than 300 million node hours of management and support encounter with open source technologies, such as the Open Distro of Elasticsearch.
If you Make contact with us by e mail, make sure you use the e-mail address which you registered with, making sure that we can help you far more promptly.
If you just signed up to get a trial, you don't get access to the Support Portal right up until you subscribe. In its place, you can ask for support utilizing the other solutions detailed On this document.
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Looking for unexpected emergency Elasticsearch support? Are you presently having operational issues together with your self-managed Elasticsearch cluster in manufacturing surroundings?
Should you be a new shopper who just signed up for Elasticsearch Company, it usually takes a number of hrs for your personal Support Portal use of be put in place. In case you have queries, attain out to us at [email protected].
These membership amounts offer assured reaction periods for support troubles, much better support protection hours, and support contacts at Elastic. Additionally, it features support for how-to and enhancement thoughts. The exact support protection is dependent upon your subscription stage.
Elasticsearch, Logstash, and Kibana enjoy the advantage of getting lively and helpful communities. You've got our assurance of substantial-excellent support and solitary supply of real truth as an Elastic Cloud person, however the Elastic Group may also be a beneficial resource to suit your needs whenever you need to have it.
With the discharge of the new Support Elasticsearch support Portal, even Should you have an current account, you might be prompted to update your password.
Contain the deployment ID that you'd like assist with, especially if you've got many deployments. The deployment ID are available over the overview web page to your cluster in the Elasticsearch Assistance Console.
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As an Elasticsearch Service customer, you'll receive an email with instructions how you can log in on the Support Portal, in which you can keep track of the two present and archived conditions.
Just open up a case to let's know the title and e-mail deal with you want being included. When opening a circumstance, There are many belongings you can perform to obtain help more quickly: